The primary role of the Service Coordinator is to develop and maintain strong positive relationships with individuals and their families that lead to a partnership approach to setting and achieving goals in a person and family centred way. Specific tasks include;
The Service Coordinator understands and respects that individuals and families have the right to exercise choice and control in the delivery of their supports.
The Service Coordinator works in partnership with them to develop and implement plans that have short, medium and long term goals
The Service Coordinator ensures 100% of plans meet all Qualitative Criteria for the Quality Management Framework and all reporting requirements to NDIA
The Service Coordinator is proactive in reviewing and monitoring individuals plans.
The Service Coordinator seek regular feedback from staff and the individual, their family and carers to update or change strategies where required
The Service Coordinator develops care plans to support the overarching plan where required for positive behaviour support, epilepsy, gastronomy feeds, mobility, hoisting, safe transport
The Service Coordinator ensures supports provided are not over and above the funded plan
The Service Coordinator provides individuals and families with a package statement that details supports provided, cost to date and the individuals’ package balance at a time determined by the participant
The Service Coordinator keeps up to date, accurate and professionally written case notes, progress notes towards goal achievement and operational notes on
The Service Coordinator is to action incident reports lodged including investigating the incidents.
The Service Coordinator develops corrective actions as required and closing off when Serious incident reports to be immediately escalated to the DSM.