Feedback and Complaints
We will be honest and fair
We will try to fix the problem quickly
We will tell you what we did to fix your complaint
You have the right to complain about our service.
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It is ok to complain.
Our job is to understand and respond to your needs. We strongly believe that feedback and complaints help us provide high quality services.
When things go wrong, you are unhappy with our services or you want to suggest changes about how we work, please tell us so we can make improvements. Your complaint will be kept private. Only people who try to fix the problem will be told about your complaint.
How to provide feedback or make a complaint
Raise at formal consultation meetings
Discuss at service reviews and meetings to review your plan, supports or goals
Fill out a feedback and complaint form at your Service Delivery or therapy hubs (available in alternate formats)
Participate in Surveys or feedback requests
Give informal feedback to your coordinator and/or manager at your Service Delivery hub, or therapy hubs (available in alternate formats)
Write to
Email Us
Call us
Advocates - You have a right to an advocate
Family, Friends or someone you choose - Your advocate can support you to speak up, make choices, and get help
KIN | Disability Advocacy for Diverse Communities
(08) 9192 7898
Freecall 1800 316 929
View the Website
Kimberley office: Lotteries House, Office 8, 642 Cable Beach Rd, Broome WA 6725
IDAS Individual Disability Advocacy Service
(08) 6383 7880
9.30am to 4.30pm,
Monday to Friday or visit:
View the Website
Health and Disability Services Complaints Office (HaDSCO) (08) 6551 7600 or
1800 813 583 to talk about your complaint-
View the Website
You have the right to complain further
If you are not happy with our response, you can also contact the NDIS Commission or HaDSCO to make a complaint.
NDIS Commission
1800 035 544
(free call from landlines)
or TTY 133 677
Interpreters can be arranged
PO Box 210 Penrith NSW 2750
contactcentre@ndiscommission.gov.au
or TTY 133 677.
The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports.
HaDSCO is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, mental health and disability services in WA.
