You have the right to complain about our service. It is ok to complain. Our job is to understand and respond to your needs. We strongly believe that feedback and complaints help us provide high quality services.

When things go wrong, you are unhappy with our services or you want to suggest changes about how we work, please tell us so we can make improvements. Your complaint will be kept private. Only people who try to fix the problem will be told about your complaint.

 

  • We will be honest and fair.
  • We will try to fix the problem quickly
  • We will tell you what we did to fix your complaint.

 

Ways to provide feedback or make a complaint

In Person

  • Speak to your support worker, coordinator or hub manager
  • People who support you can help you to complain. This means your family, friends or other people complain for you.
  • Phone our complaints line.

In Writing

  • You can write a complaint or use a complaint and feedback form.
  • You can draw a picture of what went wrong.
  • Email [email protected]
  • Complete the feedback or complaints form via our website. Click the buttons below to access the forms.
  • Write a letter to Far North Complaints and Feedback at PO Box 1766, Broome, WA, 6725.

Use any type of communication that suits you to make a complaint.

Advocates

You have a right to an advocate. If you are not happy with our response you are at liberty to contact the NDIS Commission to make a complaint or you can contact one of the following advocates for support.

NDIS Commission

1800 035 544
(free call from landlines) or TTY 133 677

Interpreters can be arranged
Complete a complaint form on their website at the following link

VISIT WEBSITE

Health and Disability Services Complaints Office (HaDSCO)

6551 7600 or
1800 813 583 to talk about your complaint

VISIT WEBSITE

Kimberley Disability Advocacy

0891927898

VISIT WEBSITE

Citizen Advocacy Perth West

08 9445 1118

VISIT WEBSITE

Ethnic Disability Advocacy Centre (EDAC)

08 9388 7455

VISIT WEBSITE

IDAS Individual Disability Advocacy Service

08 6253 9500

VISIT WEBSITE

People With disabilities (WA)

08 9485 8900

VISIT WEBSITE

External Agencies

Where Do I Start?

Our experienced team is here to help you with your plan. Once you have agreed your plan with your NDIS Planner, you can feel secure knowing that our experienced team at Far North will support you to achieve the goals you have set in your plan. We can help you develop steps to achieve these goals and find a support worker who you choose and fits with your family. We can help get everything started.